Management Customer Service Training offered in two segments, (8AM-10AM and 12PM-2PM Pacific Time) in a web-based format. (Available training dates are displayed when you select "View Item" link) Price per participant, and includes four hours of training. (Registration is limited to the first 10 participants.)

Participants spend four hours (in two two-hour segments) reviewing customer specific key loyalty builders and then complete a comprehensive plan to make sure those elements are in place and continue to build within their area of responsibility.

Topics Covered Include:
- What Customers Expect
- Key Service Skills
- Managing Customer Expectations
- The Satisfaction Equation
- Handling Customer Complaints
- Dealing With Irate Customers
- Loyalty Opportunities
- Loyalty Builders
- Empowerment
- When the Going Gets Rough
- Key Training Opportunities
- Managing Service
- Leveraging Your Service
- Putting it All Together

Once you've signed up and paid, you will receive a confirmation e-mail with a workbook in PDF format, and information on how to join the training session.

While "local" toll call-in numbers are available throughout the world, this program and its materials are presented solely in English.

Please note: This pricing is per participant. The workbook is licensed to the participant, and may be printed only once, for their individual use. Any other use of this presentation or materials is strictly forbidden.

Date:
-- Select a Date -- June 9, 2008 - SOLD OUT! July 7, 2008 August 4, 2008 September 11, 2008 October 6, 2008 November 3, 2008

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