Basic Customer Service Training offered in one two-hour session (8AM-10AM Pacific Time) in a web-based format. Price per participant. (Registration is limited to the first 20 participants)

Participants in this two-hour program web training program build the fundamental skills necessary to build customer loyalty. Specific key loyalty builders are identified and then participants build a comprehensive plan to make sure the training is put into place immediately when they return to the job!

Topics Covered Include:
- What Customers Expect
- Key Service Skills
- Managing Customer Expectations
- The Satisfaction Equation
- Handling Customer Complaints
- Dealing With Irate Customers
- Loyalty Opportunities

Once you've signed up and paid, you will receive a confirmation e-mail with a workbook in PDF format, and information on how to join the training session.

Please note: This pricing is per participant. The workbook is licensed to the participant, and may be printed only once, for their individual use. Any other use of this presentation or materials is strictly forbidden.

While "local" toll call-in numbers are available throughout the world, this program and its materials are presented solely in English.

Date:
-- Select a Date -- June 10, 2008 July 8, 2008 August 5, 2008 September 9, 2008 October 7, 2008 November 4, 2008

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